24/7/365 "Follow the Sun" Global Support Desk

• Complete platinum level support for all business critical services with all the benefits of an “in house” department at a fraction of the cost

• Access to a concentrated team of technology experts with a long history of delivering a high quality of service to the investment industry.

• Transparent Support, advice and Service Delivery

• Unique, unrivalled customized support to ensure your technology needs match your business requirements

• Teams of technicians, specialist engineers, architects and managers available at all times

• Proven, consistent delivery of high service levels for over 20 years

• Unparalleled level of responsiveness and attention to detail

• Client experience is our key focus and we are committed to optimizing end user experience by continually improving the services we offer

• Comprehensive tailored SLA’s to suit your business needs

• Timely delivery of new products to enhance your business – check out our 2013 Roadmap here.

To download the software VPN client installer, please click here and contact the Support Desk for access to our secure FTP download site

Recent Customer Feedback

“Options Technology has been demonstrating a high level of flexibility since the beginning of our collaboration with positive effect on inter-team work and mutual confidence”

“Options IT — absolutely the best recommendation ever. Timely and problem solving focused. They should be your first and only IT recommendation”

“Options Support desk was very responsive and a single person was able to remotely solve the problem in 15-20 minutes….seem much more user friendly/capable than the last provider”