Options 12

The Options 12 founding principles not only illustrate the thinking that shapes the culture within our organisation but also provide an insight into what clients can expect from the platform, products, service and people at Options.

1. Cost Certainty

• Fixed month-to-month billing with minimal initial outlay
• Price based on services required and hardware selected
• As much or as little guidance and support as you need, with no hourly staff labour fees
• Allows your IT staff to focus on service planning and quality management, not implementation and maintenance
• No charge for equipment maintenance, upgrades or replacements

2. Data Integrity & Security

• Intraday snapshots with data backed up to tape daily/weekly/monthly and tapes moved to secure offsite location periodically
• Clients’ data securely segregated
• Platform built entirely on Options’ private network
• Intrusion Detection and Prevention platform coupled with access control lists and network firewalling to prevent unauthorized network access

3. High Availability

• All critical services deployed in resilient arrays across geographically diverse datacentres in each global region
• Robust processes and procedures for network changes and service requests
• Enterprise-grade hardware
• Centralised patch and anti-virus management

4. 24×7 Support Desk

• Easy to reach at all hours – contact by email or phone
• Speak with real people right away
• All support requests are resolved by Options staff – no 3rd party outsourcing
• Access to advanced DBAs, network engineers and system administrators – people who understand your financial applications

5. Experienced Financial Service Specialists

• Exclusively provides private cloud solutions to the Financial Services industry
• Staff are industry veterans who understand how your organisation operates

6. Business Continuity and Disaster Recovery

• Fully redundant connectivity – duplication of physical components across locations and resilient links between locations
• Data centres and services run live-live

7. Governance and Compliance

• Certifications: SSAE 16, SOC 2, SOC 3, ISAE 3402, SAS 70, ISO9001, ISO14001, ISO27001, PCI
• Expertise in completing RFPs and due diligence for investors and clients
• SEC and FSA compliant for email, IM and voice

8. Industry Leading SLA

• Interests are aligned with clients to ensure everything works smoothly
• Services have a target service level of 100% availability
• Service credits are applicable for services that fall below 99.75% availability*

9. Flexibility and Scalability

• On-demand access to low latency market data and execution connectivity, application hosting and desktop delivery and support
• Choose machine specifications, method of client access and 3rd party connectivity
• Rapid scaling to support growth and new requirements

10. System and Application Monitoring

• Nimbus probes for network monitoring
• Custom probes for proprietary application and security monitoring

11. Solid Track Record

• Company founded in 1993
• Pioneered the Private Financial Cloud in 2002
• Clients large and small – range from hedge funds with $50m AUM to investment banks with $140bn market cap
• Broad experience – hosting 40+ enterprise financial applications direct to the business

12. Global Platform for Global Business

• Deployed in 22 data centres across 12 financial centres
• Network entirely connected by low-latency fibre
• Regional offices in New York, London, Hong Kong, Singapore and Tokyo offer local support

*Unless otherwise specified in the SLA